Hezy Privacy Policy

Hezy (hezy.pro) is a trusted online gaming and betting platform in Bangladesh. We understand that when you share your personal information with us, you're placing your trust in us — and honoring that trust is our greatest responsibility.

This Privacy Policy explains what information Hezy collects, how it's used, how long it's kept, and what rights you have over your data. We believe transparency is the best policy.

By using any of Hezy's services, you are considered to have agreed to this privacy policy. Please read it carefully before using the platform.

Various types of information are collected when you register and use Hezy's services. Details are outlined below:

We only collect information that is necessary to deliver our services and maintain security. Hezy does not collect data beyond what is needed.

Hezy does not use your information for any hidden purpose. We use it for clearly defined reasons and only with your consent:

• Account Creation & Management: For profile setup, login security, and account protection.
• Payment Processing: To verify deposits, withdrawals, and transactions.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Customer Support: To resolve issues and respond to your questions.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Security Assurance: To detect unusual activity and protect your account.
• Legal Compliance: To meet regulatory requirements.
• Promotional Communications: To send you bonuses and offers, with your consent.

Hezy never sells your information. However, there are specific circumstances where data may be shared with third parties:

• Payment Processors: With bKash, Nagad, Rocket, or banking partners solely for the purpose of processing transactions.
• Identity Verification Services: With licensed third parties for KYC verification.
• Legal Authorities: In response to lawful requests from authorities under the laws of Bangladesh or any other applicable jurisdiction.
• Technology Service Providers: Companies supporting hosting, cybersecurity, and technical services — bound by strict confidentiality agreements.
• Fraud Prevention Agencies: With regulatory authorities for anti-money laundering and fraud prevention.

Hezy uses industry-standard technology and processes to protect your personal and financial information. Our security framework operates on multiple layers:

• TLS 1.3 Encryption: All data transfers across the website and app are encrypted.
• AES-256 Data Storage: Sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: Protecting servers from external attacks.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Staff Training: All Hezy staff are trained in data protection and bound by confidentiality agreements.
• Minimum Access Policy: Only authorized personnel have access to specific data.

That said, no online system is completely impenetrable. If you notice any unusual activity on your account, please contact our support team immediately.

The Hezy website uses cookies and similar technologies. Cookies are small data files stored in your browser.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to not function properly.

Hezy does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Data: For as long as the account remains active.
• Transaction Records: A minimum of 5 years after account closure (as required by law).
• KYC Documents: 3 years after account closure.
• Customer support communication logs: Up to 2 years.
• Security Logs: Up to 1 year.
• Inactive Accounts: Data deletion is initiated after 12 months of inactivity.

Once the designated retention period ends, data is securely deleted or anonymized so that individuals can no longer be identified.

You have several important rights over your own data on the Hezy platform:

Hezy is firmly committed to protecting users under the age of 18. Our privacy policy follows strict precautions when it comes to data involving minors:

• Hezy does not knowingly collect information from anyone under the age of 18.
• Age is verified at the time of registration, and if underage activity is suspected, an account verification process is initiated.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• Parents or guardians who have concerns are welcome to contact us.

Hezy primarily serves users in Bangladesh. However, certain technical services may require data to be processed on servers located in other countries.

For such international transfers, Hezy ensures that:

• The receiving country or organization provides adequate data protection.
• International data protection agreements are in place with third parties.
• Data in transit is sent in encrypted form.
• Only the minimum necessary data is transferred.

Hezy may update this privacy policy from time to time. If changes are made, we will notify you through the following methods:

• The updated version will be published on this page of the website.
• For significant changes, a notification will be sent to your registered email address.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of Hezy after any changes are made will be considered your acceptance of the updated policy. We encourage you to review this page from time to time.

For any privacy-related questions, requests, or complaints, please contact our dedicated Data Protection team:

• Email: [email protected]
• Subject Line: Enter "Privacy Request"
• Response Time: Typically 3–5 business days
• Important Note: Initial response within 72 hours

We take your privacy concerns seriously and review every request with care. Your satisfaction is our goal.